Get from setup to a real booking.
Short, product-accurate guidance for the workflows a cleaning-business owner needs first. No hidden feature promises and no developer required for routine setup.
Set up a workspace
The owner dashboard turns setup into seven reviewable steps. Confirm the business profile, services and prices, availability, first cleaner, booking-form publishing choice, payment choice, and one test booking.
- Starter services are examples—review every price, duration, frequency discount, extra, and tax setting before publishing.
- Set the workspace timezone and the default English or Spanish public-booking language before taking the first live booking.
- Use the test booking to check the estimate, requested arrival window, confirmation, calendar, assignment, and customer view.
Migrate BookingKoala or CSV records
BookingKoala migration is free for the first 5 beta companies. We help you map a representative CSV and review the dry run before moving any records.
- Resolve unknown service and frequency names against the Miasbooking catalog.
- Download the exception and reconciliation ledgers; keep the source system available until counts match.
- Migration creates individual visits and leads. Saved cards do not transfer. Recurring series are reviewed by hand with you before you start future visits.
- Imports suppress customer notifications. A guarded rollback stops if an imported record has since changed.
Publish the booking form
Every workspace gets a hosted booking page. Owners can also embed the form on an allowed website domain.
- Complete services, prices, service area, availability, business contact details, and booking terms first.
- Test the hosted page on a phone and desktop before adding the embed to a production website.
- Requested arrival times remain requests until the office confirms them; the form enforces configured daily and time-window capacity.
Availability and recurring work
Operating days, windows, blackouts, and capacity determine which requested times the public form offers.
- Set max jobs and, when useful, a maximum per arrival window.
- Recurring visits respect the same capacity rules as public bookings.
- Use the recurring preview before saving; review schedule exceptions instead of assuming every future occurrence fits.
Cleaners and office access
Owners can create cleaners, issue one-time crew credentials, and invite an office manager without sharing the owner password.
- Crew accounts see the work assigned to them, including the responsive English/Spanish crew flow.
- Office managers can operate bookings and cleaners but cannot change owner-only account, billing, import, or integration controls.
- Disable access immediately when a team member leaves; existing sessions are rechecked.
Payments
A workspace may use pay-after-service while Stripe onboarding is incomplete. Card collection is available only after the workspace’s Stripe connection and payment policy are ready.
- Never enter card numbers into notes, messages, imports, or support email.
- Confirm tax, tips, invoice lines, refund responsibility, and payout access before taking a controlled live payment.
- For beta companies, Open Messages opens a draft in your own phone’s messaging app. You review it and tap Send yourself; automatic texts and Twilio are disabled for new beta companies. Your mobile plan’s rates apply.
Export, deletion, and ownership
Workspace data belongs to the customer business. Booking and lead lists can be exported as CSV today.
- For an account-wide export or deletion request, email support from the workspace owner address.
- Support verifies authority and preserves an audit trail. Approved retention and deletion timing will be published with the final legal policies.
- Do not delete source records or close the old system until migration reconciliation and an operational handoff are complete.
Incident and support help
Check the public status page first. For account help, email support@miasbooking.com from the address tied to the workspace.
- Include the workspace name, affected screen, approximate time, and a safe description—never passwords, card data, or customer exports.
- Email support@miasbooking.com and we’ll reply within 1 business day, Monday–Friday. Support is not staffed around the clock.
- The reply target covers our first useful response, not a guaranteed fix within a day. We’ll explain the next step and when you can expect an update.
Send one safe, specific description.
Email support@miasbooking.com. Do not send passwords, full customer files, government IDs, health information, or card data.